Effective Date: January 1, 2020

This Cookie Policy describes how Rakuten CHW Stay (hereinafter, “CHW-Stay” “we” or “us”) process cookies or other files with similar purpose (hereinafter, the "Cookies") in the domains it operates, with the purpose of enabling your browsing on our website (hereinafter, the “Site”). CHW-Stay is a service provided by Rakuten USA, Inc. DBA Rakuten Americas ("Rakuten USA").

1. Your Right to Opt-out of Sale of Personal Information and this Policy

We do not sell your information for money, but we may use tracking technologies such as cookies that may be deemed a “sale” of personal information under the California Consumer Privacy Act ("CCPA"). This Policy is intended to give you more information on what cookies do and how you can manage them. Please note that you may need to opt out again if you visit our Site from a different device or browser, or if you clear your cookies.


2.1 What are Cookies?

Cookies are small data files that are stored in your device to access the service provided by CHW-Stay. They also collect information about your activity on the network and enable CHW-Stay to collect information on the use of the service.

Most browsers accept Cookies automatically, although the configuration of your device can be changed to prevent this from happening; Cookies already stored on your device can also be deleted (see Section 3. Cookies Management). Cookies can be deleted from your device if you wish. Most of the services in our Site may even be used without Cookies.

You can review the Privacy Policy for more information regarding CHW-Stay’s processing of personal data obtained through Cookies.

2.2 What are Cookies for?

Cookies are used to recognize users, improve the experience and personalize it in case the user returns to the CHW-Stay domain. Likewise, they allow us to provide additional services, for example, remembering some aspects of users’ latest search for content so that, among others, subsequent searches are faster.

2.3 What types of Cookies does CHW-Stay use?

2.3.1. Strictly necessary Cookies:

Our Site uses its own Cookies -these are Cookies created directly by CHW-Stay or our third party vendors on your device- which are strictly necessary for developing the service. These Cookies are essential for users to browse the Site, among others, enabling them to remember you without a log in system. Without these Cookies, certain function of the Site cannot be provided.

2.3.2 Cookies to improve the user experience:

Our Site uses both proprietary and third-party Cookies -Cookies presented by third parties on our behalf- which allow recognizing your device when you visit other websites. Third party cookies are used mainly for the analysis of websites or for advertising purposes.

Some of the Cookies used on the Site only remain on your device while your browser is running (Session Cookies), while other Cookies remain for longer periods (Permanent Cookies).

2.4 How does CHW-Stay use Cookies?

The following table describes how Cookies are used in our Site. The Cookies we use may change as our website is modified. The following are the use categories.

Use Category Description
Strictly Necessary CHW-Stay uses Cookies to offer you user functions and experience. These Cookies are essential to navigate since they enable the use of the Site’s tools and functionalities such as remembering previous actions (e.g. user entered text) when you navigate back to a page in the same session. Without these cookies, the mentioned functions would become disabled.
Functional These cookies are used to remember your actions or setting on the Site (e.g. layout, font size) across sessions.
Targeting CHW-Stay and our advertising partners may collect information from you by using Cookies, for advertising displayed on websites to be more relevant.
Performance / Statistics CHW-Stay collects information on the way the Sites are used enabling us to create statistics that help us maximize our services. For example, these Cookies help us to tally the number of visits to our Site and traffic sources.

If you wish to have better visibility of all advertising Cookies installed in your browser for this or other services, you can visit here. On this website you will find information about how behavioral advertising works, further information about cookies and the steps you can take to protect your privacy on the internet.


3.1 How can you manage the Cookies?

CHW-Stay installs all these Cookies in your web browser. You can configure your browser to accept or reject all Cookies by default, or to receive a warning on the screen when each Cookie is received and decide at that moment whether or not to install it on your hard drive. To do this, we suggest you visit the "Help” section of your browser to learn how to change the configuration you currently use. If you redo the Cookies utilization, you might continue browsing the Site; however, you may have limited access to some sections.

The following are instructions to configure your browser depending on the type of browser used:

  • If you use Microsoft Internet Explorer, in the Settings menu option, select Privacy & Security.
  • If you use Mozilla Firefoxfor Mac, in the Preferences menu option, select Privacy & Security.
  • If you use Mozilla Firefox for Windows, in the Options menu option, select Privacy & Security.
  • If you use Apple Safari, in the Preferences menu option, select Privacy.
  • If you use Google Chrome for Mac, in the Preferences menu option, select Advanced, then in the Privacy and Security tab, select Site Settings, and then Cookies and Site Data.
  • If you use Google Chrome for Windows, in the Settings menu option, select Advanced, then in the Privacy and Security tab, select Site Settings, and then Cookies and Site Data.

3.2 How can you block or revoke your consent?

If you block Cookies, you may continue browsing the Site, but you may have limited access to some sections.

Currently, CHW-Stay does not take measures to respond to "Do Not Track" signals because a uniform technological standard has not yet been developed. However, you have the possibility to revoke at any time the consent given for the use of Cookies by CHW-Stay, by configuring your browser as described above or by checking your privacy settings.


CHW-Stay may update this Cookies Policy to reflect changes, such as changes in the Cookies themselves, or for other operational, legal or regulatory reasons. Therefore, please check this Cookie Policy periodically to stay informed about our use of Cookies.

The last update will be reflected on the effective date, which will remain at the top of the document.


For any questions you may have about this Cookie Policy, you can contact us by: