FAQ & Policiesss

Cancel Policy

Cancellations/ Changing date made within 7 days of the check-in date will be charged 50%.
0% refundable if cancelled/ date changed after.

Any reservations from non-Rakuten or RakuNest persons will be cancelled, and in some cases, will not be refunded.

How to cancel

Please send an email (us-chwstay@mail.rakuten.com) to cancel your reservation.

Postal Service

We do not accept any mail/parcels at our properties. Please do not use CHW Stay property addresses as your personal shipping address.

Please note that we shall not be responsible for any lost or damaged post.

Reservation period

You are able to book a duration of up to 3 months per reservation.

We do not currently offer stays exceeding 3 months.

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